Information for prospective franchise buyers and public users

The Franchise Disclosure Register is free to access

The Register is freely available to the public. The primary purpose is to improve franchisor transparency and access to disclosure information and help franchise buyers make decisions before entering into a franchise agreement.

You can search the Franchise Disclosure Register from 15 November 2022

Public users and franchise buyers will be able to search the Register and review franchisor profiles from 15 November 2022.

Any franchisor information on the Register is provided directly by franchisors and not approved by Government.

Do your research

If you are interested in buying a franchise, you should read the Information Statement for prospective franchisees. It is important that you learn about franchising, conduct due diligence, get professional advice and consider other franchise options.

Other important information about franchising and helpful resources can be found at www.business.gov.au/franchising.

The Register will operate in addition to existing disclosure requirements under the Franchising Code of Conduct. For example, it’s still important to ask a franchisor for their complete Disclosure Document.

Complaints and disputes

Contact the Australian Competition and Consumer Commission (ACCC) if you have complaint about a franchisor regarding an alleged breach of the Franchising Code of Conduct or for more information about the Code. You can make a complaint to the ACCC via the online complaint form.

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) can assist in the resolution of franchising disputes. Visit the ASBFEO website, email info@asbfeo.gov.au or call 1300 650 460.