Contact us about the Franchise Disclosure Register

Phone - Call 13 28 46 (select option 3, information to start, run or grow a business) for help from 8am to 8pm AEST/AEDT Monday to Friday.

Email - Email enquiries to

Franchisor complaints and disputes

Contact the Australian Competition and Consumer Commission (ACCC) if you have complaint about a franchisor regarding an alleged breach of the Franchising Code of Conduct or for more information about the Code. You can make a complaint to the ACCC via the online complaint form.

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) can assist in the resolution of franchising disputes by referring the parties to trained mediators and arbitrators with commercial experience located across Australia. Visit the ASBFEO website, email or call 1300 650 460.