Email info@franchisedisclosure.gov.au.
Phone 1300 302 021
Help to resolve a franchising dispute
The Australian Competition and Consumer Commission (ACCC) website has guidance on resolving disputes under the franchising code.
The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) can help resolve franchising disputes by referring the parties to trained mediators and arbitrators.
Visit the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) website. You can make an enquiry online, email info@asbfeo.gov.au or call 1300 650 460.
Reporting a franchising issue to the ACCC
The ACCC accepts and records information about business practices and behaviours that are concerning to you.
The ACCC doesn’t give legal advice or resolve individual franchising disputes.
Information from reports helps the ACCC understand the big issues in franchising.